We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
All sales are final. We accept returns for refund or exchange for damaged goods or in case there is a change of size needed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: [6500 Milva Ln. Springfield, VA. 22150]
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We only replace items if they are defective, damaged or in wrong sizing. If you need to exchange it for the same item, send us an email at email@example.com
European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There are three types of refunds available:
1) Full Refund
Please note that for every type of above-mentioned return, the freight charges will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.